FAQ
First Time at AI
How do I join?
We require anyone wishing to join our facility to book an initial consult. The consult is an opportunity to assess where your child is currently at physically by undergoing a movement screen, strength testing and more. There are 60 or 90-minute options available, although the 90-minute consult is for advanced athletes and involves advanced testing. Consults can be booked with a Coach here.
How do I book a session?
The quickest and easiest way to book a session once you become a member is to download the Athletic Institute App via Google Play or App Store and enter the same details you use to sign-up.
Once in the app, go to the ‘Book’ tab along the bottom which will bring up the class schedule. Select Timetable along the top and simply book your chosen class, day and time. You can also pre-book multiple sessions ahead of time. You will receive an email confirming your class booking.
Do you offer a trial class or trial membership?
No, we don’t do trials, we have no lock in contract so memberships can be ceased at any time with just 2-weeks notice. Please refer to our cancellation policy.
Do you offer casual visits?
We do offer casual and walk-in options during staffed hours at a cost of $19 per person, per session.
Do you have to be a member to use our recovery facilities or altitude chamber?
No, you do not have to be a member to use our specialist Altitude Room Classes or our recovery products. Bookings can be made via the AI App. To purchase our 8-week Altitude Classes, click here
Do you have affiliations with additional services?
We have an in-house physiotherapist Matt, if you need to see him, you can book an appointment here
Youth Memberships
How old does my son/daughter have to be to join the Youth Classes?
Children as young as 8 years of age may be eligible to join the Athlete Performance Project. During an initial consultation, the coach will provide recommendations based on screening and testing results and where the athlete is currently at in their physical development and maturity.
Do you offer sibling discounts?
We love having siblings use our facility together. For that reason, we offer a 5% discount for 2 children and 10% for 3 or more off classes and services.
Do your youth classes run term-time or throughout the year?
Mental and physical health and wellness is a life-long journey and therefore we offer many classes that run right throughout the year closing only on Christmas Day, Boxing Day, and New Year’s Day. Class days and times will alter during public holidays and you will be notified of this through SMS messaging and email. It is important to sign up for text message alerts to ensure you do not miss out on important notifications.
Can I book classes on behalf of my son/daughter?
We encourage all our youth athletes to book in themselves. This builds responsibility and keeps them accountable for their own training journey. If you do have to book in for your child, it is important to do so using THEIR details. Booking in with your own login details causes complications to the back-end of the system.
If my son/daughter pay for multiple sessions per week can I choose any session I like to suit my schedule?
It depends on the membership you currently have, our Athlete performance project has 2 options, the standard and pro version. If on the standard version you can do 1-session per week only, the pro version has unlimited session. It also depends on your child current sporting commitments, youth athletes should aim to get 1 -3 strength session per week depending on what phase of the season they are in.
I am on a waitlist for the Youth Class; can I still attend?
We understand that your training days may be limited, and we don’t want your child to miss a session. If we know a class is fully booked, we will allocate another Coach, so you can be rest assured there will be enough staff to run a high-quality session.
Do you offer make-up sessions for missed Youth APP classes?
We run 13 Youth classes across the week and your membership allows you to choose from any of those session days and times. You are even free to change your days and times from week to week depending on your schedule. However, if you do miss a session and have already booked in, you must early-cancel through the AI app to enable you to make up the class within a month.
What is the age limit for 24/7 Membership?
The minimum age for brand new members to Athletic Institute is 16-years old, however if you have been involved in our Athlete Performance Project as a youth athlete you may be eligible for 24/7 as early as 14-years old. This will be subject to our staffs recommendations and maturity and training experience of the athlete.
Upgrades, Downgrades, Suspensions, and Cancellations
Can I increase or reduce the number of sessions I train per week?
Yes, you can upgrade or downgrade your membership when you like, you just need to complete a new agreement form to change the payment amount.
*Please note, requests to change the number of sessions per week or membership will be actioned within 3-business days. So, when you are submitting your request keep in mind your direct debit date, for example, a request made on Friday will not be changed until the following week. If your normal payment comes out Monday, you need to inform us by Wednesday the week before.
How do I cancel a class due to illness?
To avoid losing the session you or your child must ‘early cancel’ through the AI app. This will allow you to rebook the session later that week or make it up within one month of the missed session.
How do I suspend my membership?
All suspensions require 14-days’ notice before being actioned. A simple waiver form is to be completed via the following link: just use your email address and password to log in. If you experience any difficulties, please email us.
*Please note changes to memberships require 7-days notice.
How do I cancel my membership?
All cancellations require 14-days’ notice before being actioned. A simple waiver form is to be completed via the following link: just use your email address and password to log in. If you experience any difficulties, please email us.
*Please note changes to memberships require 7-days notice.
I’ve forgotten the password to my Mindbody and/or AI app account, how do I reset it?
When we create your account on Mindbody we set a universal password, which is Athletic2015, so you can try that, or simply click the ‘Forgotten password’ link and reset.
When creating your AI account, you are given the option to set your own password. We suggest that you keep this the same. Please see staff to reset your account if you are still having difficulty accessing it.
Online Programming
Do you offer at-home or online programming?
Yes, we do. Not only do we have athletes all over the country, but we also understand you may want to train at home or in another commercial facility. With our online training platform Train Heroic, you can access your training program anywhere and anytime. All programs are written based on your goals and experience and will include exercise videos with descriptions, sets, and reps. Find out more here.
Class Information
What to bring
Please bring a full-sized towel and water bottle to every session. You are also required to wear a mask at all times except when undertaking vigorous exercises. You can hire a spare towel for $3 if you forget yours and we have cold still and sparkling water to purchase.
Signing In
You must scan into the facility using the SafeWA app and if you have not already done so, or are new to the facility, we will require proof of COVID-19 vaccination and sight your ID. We will keep this for our records so you only need to do this once.
Upon arrival, you must also check in your attendance to the class via the iPad at Reception.
Class Structure
Our APP program sessions run for 75-minutes. We encourage you to come into the facility 5 to 10-minutes earlier to foam roll. The classes begin with dynamic stretching and a fun warm-up, after which you can proceed with your program. You are not required to stay for the full duration of the class and are free to leave earlier if you need to.
Programming
We offer online programming, please refer to our online programming page here.
